Q: Are your products made fresh?

A: All items are made fresh when you order. 

Q: What's the processing lead time?

A: Please allow 3-5 business days to process (not including shipping, holidays, or weekends) unless otherwise noted.


Q: Do you ship internationally and what shipping carrier does Simply All Natural use?

Q: Why is my body butter sometimes ivory, and other times yellow?

Q: What preservatives do you use to keep the body butter from going rancid?

A: Yes! Right now we ship to the US, Canada,  & United Kingdom. All Shipping rates are quoted in U.S. dollar. International shipping may be subject to import taxes, duties, and custom fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. 

We ship all products via USPS. Tracking can be found at usps.com/tracking  

A: That's because shea butter comes in either ivory or yellow color.


A: We use coconut & avocado oil which is an antioxidant. An anti-oxidant is a preservative that reduces the rate of oxidation in oils that oxidize quickly. Oxidation is a chemical process that occurs when oils or other natural ingredients are exposed to oxygen. Anti-oxidants extend the shelf life of your products by reducing the rate of oxidation of your oils.  *shelf life 3 months, store in cool climate (room temperature)*

Q: Payment Method?





Q: What's the return & exchange policy?

A: We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express


A: Satisfaction Guaranteed! If you're not happy with your product, let us know.